While the first method is rather straightforward, let’s see how you can fix the corrupted file.įirst of all, you need to find the location of the file. There are basically two methods to restore the apps, and they involve downgrading to Firefox 67.0.1, which apparently works correctly with the said antivirus apps, and manually fixing the corrupted login.json file. However, it’s important to note that your passwords are not lost. The file is loaded on launch, and because it’s corrupted, Firefox no longer lists any passwords within the application, therefore the app isn’t capable of providing the said authentication. ![]() ![]() The scanning process initiated by the two security products corrupt the login.json file that Firefox relies on to read information about the stored passwords. SH was the first to report the issue and TechDows indicates that a temporary workaround already exists, albeit a full patch is still required for impacted devices.įirst and foremost, it’s important to understand what happens. So right now, your device must be running the following software to encounter the bug: As it turns out, Avast and AVG security products are the ones causing the problems after the latest updates. ![]() For example, you can allow Firefox to store your Google credentials for more convenient authentication when trying to check your Gmail inbox.īut beginning today, all these passwords appear to be gone, and Firefox no longer automatically fills credential fields for automatic authentication.įortunately, the saved passwords aren’t actually deleted because everything’s caused by an issue impacting the login file that the browser uses to store and read data. ![]() If you’re a Firefox user and your passwords are nowhere to be seen starting today, you’re not alone.Īn issue hitting the latest version of Mozilla Firefox (67.0.2) on devices where certain antivirus solutions are installed appears to be causing the passwords stored in the browser to no longer be available for users.Īs many other modern browsers, Firefox offers to save passwords for the accounts users log into when navigating the web.
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